Buying guide

Our prints

Each print is printed with water-based, non solvent, ink. We endeavour to describe our prints and products as accurately as possible, all our inks on our prints are hand-mixed, each print is individually hand pulled by us, so they may vary slightly from one print to the next, however the beauty is that no two are the exactly the same!

We are also aware that colour can often be difficult to display on screen so please allow that colours will vary on different browsers, if you have any questions regarding this we will be happy to hear from you.

Please email us at studio@birorobot.co.uk

We hand pull our editions in small numbers. If the print you require is 'Sold Out' please email us and we will let you know when a few more become available.

Terms

Payment

Our shop accepts payment via Paypal, the secure online payment system. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment. After you have placed your order you will receive e-mail confirmation of the transaction. 

Shipping & Delivery

We have decided to scrap all delivery costs (for now anyway) as no one likes to get to the check out and pay more for the shipping than the item they are purchasing. We are hoping that we can make this a permanent future promise, so if you are buying one card, why not buy two, after all, you've saved on the shipping!

We dispatch from the UK and standard shipping is 2-5 days from the date you receive the shipping notification email. If you should need an item sooner please let us know and we will do our best to send it asap.

We post within the UK using either Royal Mail Signed for Second Class for small to medium parcels and MyHermes courier service for larger, heavy or several multiple items. Once the parcel has left us, both aim to deliver within 3 days. All items are sent recorded, tracked and signed for. Each print will be rolled in white tissue paper and sent in a heavy duty, super strong tube. Each product will be rolled and padded out in bubblewrap, and sent in a clearly labelled postal box.

Returns

We hope that you will be happy with your purchase, however if for any reason you are not satisfied please contact us within 14 days of receiving your item. Items should be returned unused in the original packaging, please ask for proof of posting as we cannot be held responsible for loss or damage in transit. We offer a full refund or exchange on receiving the returned goods, please let us know the reason for the return as this may help us assist you further.

Wholesale

We now have openings for 2020 please email us if you are interested in stocking any of our products.

Press

If you’d like to feature our work in your magazine, website or blog please email studio@birorobot.co.uk.

We have artwork and lifestyle images available on request and we’re also happy to provide products for photo shoots.

Copyright

The images and information shown on this website are subject to copyright designs and patents act of 1988 and may not be used or copied in any form whatsoever without the written consent of biroRobot.